Safety & Security

Here at First Federal, we're serious about safeguarding your personal and financial information.

We know you value the protection of your privacy and so do we. Protecting your personal information is a top priority, please review our Privacy Policy, Online Privacy Statement and Online Security Statement.

If you need additional information or have questions regarding our Online Privacy Statement, Online Security Statement, or Privacy Policy, please telephone us at 415-456-6231, or write us at First Federal Savings & Loan, 1030 Third Street, San Rafael, CA 94901, or stop by one of our branch offices.

First Federal is supervised by the Office of the Comptroller of the Currency: Western District, 1225 17th Street, Suite 300, Denver, CO 80202, 720-475-7600.


Report a Problem

Contact Numbers

Report Suspicious Transactions

If you believe you have a fraudulent transaction on your account, or suspect that you have been a victim of fraud or your account has been compromised, immediately call us at (415) 456-6232. After hours, for debit card fraud, please call (800) 472-3272.

Report Suspicious Emails

First Federal does not send unsolicited email messages or place pop-up advertisements that request personal borrower or depositor information such as your account number(s) or account password(s), or your social security number.

If you ever get an unsolicited email claiming to be from First Federal asking for your personally identifiable information or account information, please do not respond. For your protection, call us at (415) 456-4937 and forward the email to You can also report the scam to the FBI’s Internet Fraud Complaint Center at We recommend you follow our tips on how to handle suspicious emails.

Report Lost or Stolen Checks

During business hours, contact us immediately at (415) 456-6232.

Report a Lost or Stolen Debit Card

During business hours, contact us immediately at (415) 456-6232. On evenings and weekends, please call (800) 472-3272 for assistance.

Report Identity Theft

If you think you are a victim of identity theft, use these tips.


Mobile Banking Security Tips

Here are some basic tips you can follow to secure your mobile devices:


Fraud Protection Tips

Precautionary Measures

Password Protection

Here are a few best practices to help protect your passwords.

If you suspect your First Federal accounts have been compromised, contact us immediately at 415-456-4937 so that we can assist you in safeguarding your information.

Review Your Credit Report

An important way to combat fraudulent activity on your accounts is to get a credit report. New laws allow you to receive a free credit report each year. If a fraudster has opened a credit account in your name, they will show up on your credit report. While First Federal cannot request the report for you, you can get your annual report by visiting Also consider using a credit monitoring service to help detect suspicious activity.

Debit Card & PIN Security

Here are some tips to protect your debit card and PIN:


Handling Suspicious Email

Phishing involves the use of fraudulent emails and copycat websites to trick you into revealing valuable personal information — such as account numbers for banking, securities, mortgage, or credit accounts, your social security numbers, and the login IDs and passwords you use when accessing online financial services providers. The fraudsters who collect this information then use it to steal your money or your identity or both. Here are some tips to prevent Phishing attacks:


Preventing Financial Elder Abuse

The scam problem has one solution: knowing how to protect yourself. To do that you must recognize a scam when you see it. Here are some common scams and their telltale signs:

Giveaway Scams

  • Letter, email, or caller that's "thrilled" to announce you're a winner
  • Requires an immediate response
  • You have to make an up-front payment, though the reason you're given will vary, depending on the specific scam

Imposter Scams

  • Urgent call from scammer posing as family or friend
  • Family member or caller in serious trouble
  • Money required immediately to resolve problem
  • The matter must remain secret

Charity Scams

  • Urgent plea for humanitarian help
  • Pressure to make immediate donation
  • Sometimes quasi-legitimate

Investment Scams

  • Investment described as risk-free
  • Above average return guaranteed
  • Immediate purchase often required

Contractor Scams

  • Solicits a job by pointing out an “urgent” problem
  • Asks for up-front payment in cash
  • Begins the job but claims it’s much more serious than initially thought
  • Demands more money
  • Disappears with the work unfinished

Tax Scams

  • An official looking letter claiming you are seriously delinquent and gives you a (202) area code to call.
  • You can avoid prosecution if you pay what’s due within 24 hours
  • Payment must be by wire transfer or bank check

Block those scammers

What to do: Hang up! Hit delete! Slam the door! While this may be considered rude, it’s a very effective method to keeping you from being scammed.

Build up Your Scam Defenses

If You’re a Scam Victim

It’s important to speak up. Being scammed isn’t something to be ashamed of, any more than being the victim of any other crime.