Report a Problem

Guidelines for reporting suspected fraud
Reporting suspicious activity to First Federal of San Rafael

Report on Suspicious Events

Report Suspicious Transactions

If you believe you have a fraudulent transaction on your account, or suspect that you have been a victim of fraud or your account has been compromised, immediately call us at (415) 456-6231. After hours, for debit card fraud, please call (800) 472-3272.

Report Suspicious Emails

First Federal does not send unsolicited email messages or place pop-up advertisements that request personal borrower or depositor information such as your account number(s) or account password(s), or your social security number.

If you ever get an unsolicited email claiming to be from First Federal asking for your personally identifiable information or account information, please do not respond. For your protection, call us at (415) 456-4937 and forward the email to You can also report the scam to the FBI’s Internet Fraud Complaint Center at We recommend you follow our tips on how to handle suspicious emails.

Report identity theft to First Federal of San Rafael

Dealing with Identity Theft: Initial Steps

Report Identity Theft

  • Contact us immediately at (415) 456-6231 or visit your local branch.

  • Place a fraud alert on your credit and request a credit report from the three major credit bureaus. Placing a fraud alert is free and stays on your credit report for 90 days. The credit bureau you contact will automatically notify the other two bureaus.
  • Contact the Federal Trade Commission (FTC). Complete the FTC’s online complaint form or call the FTC at (877) 438-4338. Make sure to print and save the Identity Theft Affidavit provided to you.
  • Go to your local police department and file a report. Make sure to bring a copy of your FTC Identity Theft Affidavit, proof of theft, government-issued photo ID, and proof of address. Keep a copy of the police report and provide it to your creditors.

Report Lost or Stolen Checks

During business hours, contact us immediately at (415) 456-6231.

Report a Lost or Stolen Debit Card

Please contact us immediately at (800) 472-3272 for assistance.

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